TOBY Horsetail Hair Serum 15ml

Processing Time: Orders will be processed and shipped within 3 business days. A tracking number will be uploaded once the shipment has been dispatched.

Shipping Method: We will choose the most suitable shipping method based on your destination country.

Estimated Delivery Time: Delivery typically takes 6–10 business days, depending on your location. In some cases, it may take longer due to local customs or carrier delays.

Customs & Import Duties: Please note that import taxes or customs duties are not included in the shipping cost. These charges, if any, are the responsibility of the recipient.

Unaccepted Deliveries: If a shipment is refused by the customer or not accepted upon delivery, we will not be responsible for refunds or reshipments under any circumstances.

Damaged Items: If your item arrives damaged, please send us photo evidence to hello@beautybuddy.co so we can investigate and assist you further.

For any questions or concerns regarding your order, feel free to contact us at hello@beautybuddy.co.

We care about your satisfaction and aim to be transparent about our return policy.

Allergy Disclaimer: Please note that we are not responsible for any allergic reactions or skin sensitivity caused by our products. We strongly encourage you to review the full list of ingredients provided in each product description before making a purchase.

Damaged Items: If your item arrives damaged due to shipping, please send us clear photo evidence to hello@beautybuddy.co within 7 days of delivery. We will investigate and assist with a return or replacement if appropriate.

Order Cancellation: Orders may only be cancelled within 2 hours of purchase. After this window, we are unable to cancel or modify your order as it may have already been processed and packed for shipment.

We appreciate your understanding and are here to help if you have any concerns. Please contact us anytime at hello@beautybuddy.co.